Terms, refunds and privacy

Will's Oven bakes, sells and hands over the bread. The seller and merchant of record for every Order is:

Legal name

WILLS OVEN (PTY) LTD

Registration number

2026/098344/07

For anything about your bread or your Order, call Will on +27 64 000 8986 or email info@willsoven.com.

All prices are in South African rand (ZAR). Will's Oven is not VAT registered, so no VAT is charged.

The price you pay is the price shown when you place your Order. A delivery fee, if any, is shown before you place it.

You order bread against a Bake. Each Bake stops taking Orders at the time shown on the order page; after that, the bread is being made.

You pay online by card or EFT, through Paystack. We hold your bread for 30 minutes while you pay. If payment isn't completed in that time, the Order expires and the bread is released. Payments show on your statement as Will's Oven.

Your Order Reference (for example WO-1043) is what to quote when you contact us. By placing an Order you agree to these terms.

• Before the Bake closes: contact Will's Oven to cancel. A paid Order is refunded in full through Paystack.
• After the Bake closes: there is no refund, because your bread is already being baked. The exceptions are if your Order is not delivered or handed over, or the product is faulty; then contact us and we will refund you.
• Paid after your Order expired: if an online payment reaches us after the 30-minute hold, the Order stays cancelled and we refund you in full.

Cancellations and refunds are handled by people, not a button on the site: call Will on +27 64 000 8986 or email info@willsoven.com.

You choose how your bread reaches you when you order:

• Delivery to an address in one of our Delivery Areas. Each Delivery Area has its own delivery days, delivery fee and minimum order, all shown before you place your Order. We don't deliver outside these areas.
• Collection from Will's Oven in Somerset West, during the Bake's Collection Window, which is shown when you order.

If you can't collect in your Collection Window or won't be home for delivery, contact Will as early as you can.

We follow the Protection of Personal Information Act (POPIA). This is what we collect and why.

What we collect and why

• Your name, email and phone number, to make and hand over your Order and send you Order Updates (emails about your Order, such as confirmed or ready).
• Your delivery address and any notes you add to your Order or address, so Will can get your bread to you.
• Your Account, if you make one: your email, a securely hashed password, your saved addresses and your order history. Your Account uses cookies that keep you signed in.
• Marketing email only if you opt in, and you can withdraw at any time. Order Updates never need your consent, because they are about your own Order.

We don't store your payment details. Online payments go through Paystack, which handles your card details.

Your rights

You can ask to see the personal information we hold about you, have it corrected, or have it deleted. Email info@willsoven.com and we will deal with it by hand. We keep records of paid Orders for as long as the law requires, even after deleting the rest. Will is our information officer.